Library

Document Delivery

Use this service to order journal articles not held at the Library. Charges apply for all Document Delivery services.

Registration

You must be registered to use this service.

Either register in person at the Library, or download the registration form (1 page), then:

  1. Print the form.
  2. Read the user agreement.
  3. Complete only the section "To be completed by the User".
  4. Return the completed form to the Library.
  5. Wait to be issued with a USERNAME and SECURITY NUMBER (within one business day).

Charges (from 1/4/24)

  • Non-urgent: $11.00 per item (typically received within 1 - 4 working days)
  • Urgent: $30.00 per item (typically received within 48 hours, Mon - Fri)
  • Express*: $45 per item (typically received same day if requested before 1pm)

* Call the Library before submitting an Express request to ensure staff availability.

Important: If an Urgent/Express order cannot be fulfilled by an Australian supplier the Library reserves the right to use commercial suppliers to obtain the item from overseas. In this event we cannot guarantee delivery within 48 hours (Mon - Fri), but the $30/$45 charge will still apply to cover costs.

How to order

Before placing your request check the journals database. The item you want may already be held at the Library in print or online.

Make your request

  1. Send an email to document.delivery@rch.org.au, with the subject line "Document Delivery request".
  2. Include your USERNAME and SECURITY NUMBER as provided to you upon Registration.
  3. State your preferred payment method: cash, cost centre, or invoice.
  4. Provide details of the requested item. This may include:
    • journal title
    • article title
    • year of publication
    • volume, issue, and page numbers
    • author(s)
    • DOI
  5. Specify Non-urgent, Urgent, or Express. See Charges.

Conditions of service

  • RCH Library will make all reasonable efforts to supply the requested item but cannot guarantee supply. If the requested item cannot be located you will be notified and no charge will be applied.
  • There is no guaranteed delivery time. Reasonable efforts will be made to send the requested item to you as soon as possible. This may vary from 1 to 4 days.
  • Requests with incomplete or missing information will result in delivery delays or nonfulfilment.

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